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Solutions / Orbyte Collections Assistant
Payment reminder and collections agent
A voice AI agent that runs the full call cycle. Your team creates a campaign and uploads a contact list; the agent then places parallel calls within permitted hours, records payment commitments and stores a transcript and outcome for every call.
Screens are illustrative interfaces built with synthetic data.
Who it is for
For banks, lenders, insurers and subscription services
Channels
- Telephony
- Campaign console
Capabilities
- 01Automatic enforcement of legal calling hours
- 02Campaign and parallel-line management via CSV/XLSX
- 03Live status, number masking, sentiment and outcome notes
- 04Full transcript and a one-line summary
How it starts
Into operation in three steps.
- 01 / 03
Assessment
We identify the processes, data sources and systems to integrate.
- 02 / 03
Pilot
We test one use case with real users against measurable indicators.
- 03 / 03
Scale
Once the result is confirmed, the solution extends to other channels and departments under monitoring.
Frequently asked questions
Frequently asked questionsOrbyte Collections Assistant
How does the payment reminder agent work?
Your team creates a campaign and uploads a contact list as CSV or XLSX; the agent then places parallel calls within permitted hours and records the outcome of each call.
How are calling hours controlled?
The agent only calls within legal calling hours; the restriction is applied automatically at campaign level.
Where are call outcomes shown?
A full transcript, a sentiment rating and a one-line summary of every call are stored in the campaign console; phone numbers are masked automatically.
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Let’s discuss how this product fits your process.
Briefly describe the current process and the systems you use. Orbyte specialists will propose a pilot plan and next steps.