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Solutions / Orbyte Conversation Analytics
AI analyser for customer service calls
Analyses voice and text interactions automatically: transcribes speech, measures customer and operator sentiment, scores compliance with service standards and summarises every interaction, so every call is reviewed instead of a sample.
Screens are illustrative interfaces built with synthetic data.
Who it is for
For contact-centre and front-office quality control
Channels
- Telephony
- Front office
- Messenger
- Telegram
Capabilities
- 01Automatic Azerbaijani speech-to-text
- 02Sentiment and dissatisfaction detection
- 03Quality scoring against scripts and service standards
- 04Runs on CPU servers without a GPU
How it starts
Into operation in three steps.
- 01 / 03
Assessment
We identify the processes, data sources and systems to integrate.
- 02 / 03
Pilot
We test one use case with real users against measurable indicators.
- 03 / 03
Scale
Once the result is confirmed, the solution extends to other channels and departments under monitoring.
Frequently asked questions
Frequently asked questionsOrbyte Conversation Analytics
What does call analytics measure?
It transcribes speech, measures customer and operator sentiment, scores compliance with scripts and service standards, and summarises every interaction.
Which channels are analysed?
Telephony and front-office conversations, as well as WhatsApp, Messenger and Telegram chats.
Does the call analyser need a GPU?
No. Orbyte Conversation Analytics runs on standard CPU servers.
Other AI products
All solutions- Orbyte Conversational Agent24/7 sales and service across web and messaging
- Orbyte Voice AgentAn AI operator that speaks Azerbaijani on your hotline
- Orbyte Collections AssistantRuns payment reminder calls end to end
- Orbyte PII ShieldMasks personal data before it reaches the cloud
- Orbyte Data AgentAsk your data warehouse in plain language, get charts back
- Orbyte Workspace AgentsAutomates daily work across Jira, Outlook, CRM and ERP
Let’s discuss how this product fits your process.
Briefly describe the current process and the systems you use. Orbyte specialists will propose a pilot plan and next steps.