AI SOLUTIONS

Build AI agents around your operations.

We design AI applications for customer enquiries, internal knowledge search and operational analysis around your existing systems. Data sources, permissions and human oversight are defined from the start.

Discuss a project

Data, integration and human oversight.

AI SOLUTIONS

Where can AI help?

01 / 03

Repetitive enquiries

Customer questions are answered using approved knowledge sources, with unresolved cases passed to a team member.

02 / 03

Fragmented information

Teams query documents and data warehouses in natural language within their authorized access.

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Service quality review

Analysis of calls and messages helps teams review the quality of service processes.

AI SOLUTION CATALOGUE

AI applications shaped around the work.

Each area is designed around existing systems, data security and human oversight. Capabilities and integrations are defined by the project requirements.

AI chatbots and digital assistants

Answers grounded in approved information and service workflows across websites, mobile apps and messaging channels.

Knowledge base · system actions · human handoff

AI voice agents

Handling voice enquiries in Azerbaijani across phone and digital channels, with responses and escalation to the right team.

Voice dialogue · integration · escalation

Data anonymization

A solution to detect and mask personal information before AI processing, designed for the organization’s data flow.

Personal data · masking · deployment options

Customer conversation analysis

Transcription and analysis of calls and messages by topic and service quality, with findings presented for team review.

Calls · messages · quality indicators

Payment reminder agents

Managed outbound calls and reminders based on approved scripts, with complex cases passed to a team member.

Campaign control · human approval · audit trail

Data warehouse AI agent

Authorized users can ask questions of a data warehouse in natural language and view results as tables, charts and summaries.

Natural language queries · read access · visualization

Internal workplace agents

Assistants connecting document search, task creation, meeting scheduling and CRM updates with existing work tools.

Work tools · role permissions · approval flows

OUR APPROACH

Delivery stages

01
Define the goal and a measurable problem.
02
Assess data quality and integration options.
03
Test value and risks in a limited pilot.
04
Build, monitor and improve the right solution.

Assess where AI can be applied.

Share the current workflow, systems in use and main obstacle. We can identify a suitable application area together.